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Volcanic eruptions · Module 3 · Phase During

Volcanic eruptions — Module 3 · Phase 2: During

Action, protection and immediate response

Scope and limitations: This guide is intended for individuals and families who wish to prepare in their home and their surroundings. It is educational and preventive in purpose. It does not replace local civil protection regulations, the judgment of the competent authorities, or assessment by a qualified professional. Each person and each family must adapt these recommendations to their home and their circumstances. In an emergency, always follow the instructions of the authorities in your country.

Updated: Oct 29, 2026

Disclaimer

This guide is intended for individuals and families who wish to prepare at home and in their surroundings.

It is for educational and preventive purposes only. It does not replace local civil protection regulations, the judgment of the competent authorities, or the assessment of a qualified professional. Every person and family should adapt these recommendations to their home and circumstances. In an emergency, always follow the instructions of the authorities in your country.

For questions, write to: info@centrodelreinodepazyjusticia.com

Learning objective

To act correctly during a volcanic eruption: follow the official instructions, evacuate or shelter in place as indicated, protect yourself from ash, and stay away from danger zones until the authorities allow a return.

2

Phase 2: During — Action, protection and immediate response

Guide for individuals, families and communities

During a volcanic eruption, the absolute priority is to protect life and avoid unnecessary exposure to volcanic hazards.

A volcanic emergency can present very different situations depending on the volcano, the location of the home or community, weather conditions, and the type of phenomenon occurring. There may be ashfall, gas emissions, ballistic projectiles, pyroclastic flows, lava flows, lahars, landslides, fires, utility disruptions, and difficulties with communications or transportation.

For this reason, there is no single valid course of action for every eruption.

In some places it will be necessary to evacuate immediately. In others, the authorities may indicate that it is best to temporarily stay inside buildings. In certain areas, the main danger will be ashfall; in others, there may be much more serious threats that make it essential to leave the area.

Throughout the emergency, instructions from the civil protection authorities, the agencies responsible for volcanic monitoring, and emergency services must be followed.

A family gathered on the sofa in their living room listening to a portable radio on the table, with ash falling outside the window and the dog and cat beside them.
2.1

Stay calm and activate the emergency plan

When an eruption, a dangerous increase in volcanic activity, or an official action order is reported, the household or community must immediately activate the plan established beforehand.

Those in charge must:

  • Take on your roles,
  • issue clear instructions,
  • check the official communication channels,
  • determine whether to evacuate or shelter in place,
  • prioritize assistance for those who need help,
  • distribute the available protective equipment,
  • keep the group organized,
  • avoid unnecessary movement.

Rumors, unverified messages, or social media posts must never be allowed to replace the official instructions.

2.2

Follow the authorities’ instructions

During a volcanic crisis, conditions can change rapidly.

Every indivudual, family, or community must stay informed through the official channels available, such as:

  • Civil protection authorities,
  • national or regional volcano monitoring agencies,
  • emergency services,
  • local authorities,
  • radio,
  • official alert systems,
  • other authorized community channels.

Pay particular attention to:

  • Evacuation orders,
  • exclusion zones,
  • road closures,
  • route changes,
  • shelter-in-place recommendations,
  • information on ashfall,
  • lahar (volcanic mudflow) warnings,
  • air quality,
  • utility interruptions,
  • instructions about drinking water.

A temporary decrease in visible activity must not be taken as a sign that the danger has ended.

An eruption can go through different eruptive pulses or phases and intensify again.

2.3

If the authorities order an evacuation

An evacuation order must be carried out without delay. Every household or community must implement the plan already established.

Before leaving the home or community spaces, only if there is enough time and doing so does not mean exposing yourself to danger, those in charge may:

Take the emergency supplies prepared in advance,

bring essential documentation,

assist vulnerable people,

secure pets or other animals that can be evacuated according to the plan,

close doors and windows,

take the measures previously established for gas, electricity, water or other services.

These actions must never delay an urgent evacuation.

If there is immediate danger, leave the area. Property can be replaced. Life cannot.

2.4

Strictly use the established safe routes

During the evacuation, use the routes indicated by the authorities. Do not improvise alternative paths simply because they seem shorter.

The authorities may change the routes because of:

  • Heavy ashfall,
  • lahars,
  • lava,
  • fires,
  • landslides,
  • damaged bridges,
  • low visibility,
  • accidents,
  • crowds of people or vehicles,
  • other threats.

In lahar hazard zones, avoid entering or staying in riverbeds, creeks, ravines, valleys, and other areas officially identified as dangerous.

A family wearing masks walks along an ash-covered street next to a worker in an orange vest with a megaphone, among safety cones.
A person with a backpack struggles down a rocky, ash-covered ravine, next to warning cones.

“Always head for high ground” must not be used as a universal rule.

The safe direction will depend on the specific threat and on the maps and routes established for each territory.

2.5

Do not go near the volcano

During an eruption:

Do not go near the crater,

do not enter exclusion zones,

do not approach to observe the activity,

do not stop vehicles to take pictures,

avoid all outdoor activities,

do not enter restricted areas to recover belongings.

Do not go back for belongings after evacuating.

Conditions can change abruptly, and certain volcanic hazards can move with extreme speed.

2.6

If the authorities indicate sheltering in place

In certain situations, especially when the main problem is ashfall, the authorities may recommend staying temporarily inside a building.

In that case:

Go into the building,

keep people and animals indoors,

close doors and windows,

reduce the entry of outside air when the authorities recommend it,

close or adjust the ventilation and air conditioning systems according to the procedure already established,

avoid opening doors,

move to the area identified in advance for sheltering in place when applicable,

keep emergency supplies available,

continue listening to the official communications.

The sealing materials prepared beforehand may be used to reduce the entry of ash through major openings.

It is not necessary to try to make a room a completely airtight space, and ventilation must never be compromised, or use an improvised procedure that could create another hazard.

2.7

Sheltering in place does not protect against every threat

Staying inside a building can considerably reduce exposure to ash, but it does not provide adequate protection against every volcanic threat.

A conventional building must not be considered a safe shelter against:

  • Pyroclastic flows,
  • certain lahars,
  • lava that directly reaches the building,
  • major ballistic projectiles,
  • structural fires,
  • building collapse,
  • dangerous concentrations of certain gases.
A family wearing masks —father with a backpack, mother with a baby, grandmother with a cane, and a child— leaves the house to evacuate under the falling ash.

If the authorities order an evacuation due to these threats, the evacuation must be carried out.

2.8

During ashfall

When volcanic ash begins to fall, exposure must be reduced to a minimum.

Whenever possible:

  • Stay indoors,
  • close doors and windows,
  • keep children and vulnerable people inside,
  • keep animals protected,
  • reduce unnecessary physical activity,
  • avoid travel,
  • protect food and water,
  • follow the official instructions.
A family gathered in their living room —grandmother, mother with a baby and a child on the sofa, father standing and the dog on the floor— while ash falls outside the window.

Volcanic ash is not the same as household dust. It is made up of small fragments of rock, minerals, and volcanic glass, and can irritate the eyes and airways, as well as damage equipment, vehicles, and infrastructure.

2.9

If it is necesary to go outdoors during ashfall

Avoid going outside while ash is falling, unless it is necessary to evacuate, carry out an essential function, or respond to an emergency.

When it is unavoidable:

Use appropriate respiratory protection,

use eye protection,

cover as much skin as possible,

limit exposure time,

avoid unnecessary physical effort,

return to a protected environment as soon as possible.

People with respiratory or cardiovascular conditions must take extreme precautions.

2.10

Respiratory protection

To reduce the inhalation of ash particles, certified particulate respirators —such as N95, P2, FFP2, or equivalent— should preferably be used and fitted correctly.

Keep in mind that:

The respirator must fit the face correctly,

it must cover the nose and mouth,

facial hair can make it harder to achieve a proper seal,

a respirator designed for particles does not protect against volcanic gases,

models designed for adults may not fit children correctly,

people with certain respiratory or cardiovascular conditions may have difficulty using some respirators.

When no suitable respirator is available, improvised protection can partially reduce the amount of coarse particles inhaled, but it must not be presented as equivalent to a certified respirator. The priority should be to reduce exposure and move to a protected environment.

2.11

Eye protection

During ashfall, protective goggles that reduce the entry of particles should be used whenever it is necessary to stay outdoors.

  • Goggles or tight-fitting safety glasses offer superior protection compared to regular eyeglasses.

  • Sunglasses can partially reduce direct contact with larger particles, but they do not replace proper eye protection.

  • Avoid wearing contact lenses during ashfall when possible, since particles can become trapped between the lens and the eye and cause irritation or injury.

  • Do not rub your eyes if ash gets into them.

A man standing adjusts his protective goggles while wearing a mask as ash settles on his clothes.
2.12

People with asthma and other respiratory conditions

Exposure to ash can worsen asthma and other respiratory conditions.

During the emergency, these people should:

  • Reduce their outdoor exposure to a minimum,
  • stay indoors, whenever possible, in an environment with the cleanest air possible,
  • keep the prescribed medication accessible,
  • follow the usual medical plan,
  • avoid unnecessary physical effort,
  • use the indicated respiratory protection when they must be exposed to ash and can do so safely,
  • seek medical attention if significant symptoms appear or their condition worsens.

Family or community members should not change doses, medications, or treatments on their own.

Nor should it be assumed that a particular alert-system color automatically requires evacuating everyone with asthma. Decisions must be based on official instructions, the existing threat, and, where applicable, specific medical guidance.

2.13

When to seek medical assistance

Seek emergency medical assistance when a person shows significant signs such as:

  • Severe difficulty breathing,
  • severe worsening of a respiratory condition,
  • significant chest pain or pressure,
  • loss of consciousness,
  • sudden confusion,
  • serious injuries,
  • burns,
  • trauma,
  • any other situation that poses immediate danger to life.
A woman standing talks on the phone while attending to an older woman seated in an armchair who holds her hand to her chest.

Others must not be unnecessarily exposed to move a patient when the emergency services have established specific assistance procedures.

2.14

Protect water and food

During ashfall:

  • Keep water storage containers closed,
  • protect cisterns, tanks, and catchment systems,
  • prevent ash from getting into containers,
  • keep food covered,
  • do not eat food that has been exposed and cannot be properly cleaned,
  • follow the official instructions on whether water is safe to drink.

If there is doubt about the safety of the supplies, follow the guidance of the health authorities or those responsible for the supply management. The appearance of water alone does not always indicate whether it is safe to drink.

2.15

Ventilation and air conditioning systems

If ash is falling, apply the procedures already established to limit it from entering the building.

When appropriate and it can be done safely:

Close outside air intakes,

adjust the air conditioning systems,

use recirculation modes when appropriate,

check the filters,

avoid using equipment that draws in large amounts of outside air contaminated with ash.

Complex installations requiring specialized personnel must not be modified on an improvised manner.

2.16

Electrical and electronic equipment

Fine ash can get into equipment and cause abrasion, blockages, overheating, or failures.

During significant ashfall:

Protect sensitive equipment,

keep the spaces where it is located closed,

reduce the entry of ash,

avoid use of exposed equipment,

follow the manufacturer’s or technical staff’s instructions.

Do not handle damaged electrical systems.

If there are downed wires, sparks, a burning smell, or other signs of electrical danger, keep people away and notify the corresponding services.

2.17

Avoid driving during heavy ashfall

Whenever the authorities have not ordered an evacuation and there is no other urgent need, avoid driving during significant ashfall.

Ash can:

Drastically reduce visibility,

hide signage and obstacles,

make surfaces slippery,

affect filters,

get into engines,

wear down components,

affect windshield wipers and windshields.

In addition, unnecessary traffic stirs up ash that has already settled and increases other people’s exposure.

2.18

If driving is unavoidable

If a vehicle must be used because of an evacuation or emergency:

Follow the official routes,

drive slowly,

keep a considerable distance from other vehicles,

use lights according to visibility conditions and traffic rules,

avoid sudden accelerating and braking,

keep the windows closed,

use the air conditioning system in a way that reduces the entry of contaminated air, when the vehicle allows it,

avoid officially closed areas,

be prepared to abandon a route if instructed by authorities.

Do not try to drive through flooded areas, lahars, dangerous accumulations of volcanic material, or roads whose safety is uncertain.

2.19

Lahars (volcanic mudflow)

Lahars can be one of the most dangerous hazards of a volcanic crisis. They can occur during an eruption and can also be associated with rain, snowmelt, or other conditions capable of mobilizing volcanic material.

If there is a lahar warning:

  • Act immediately;
  • follow official routes;
  • leave the areas identified as threatened;
  • move away from channels, rivers, creeks, ravines, and affected valleys;
  • head for the safe zones established by the authorities;
  • do not cross bridges or channels if there is a flow warning;
  • do not stop to watch the phenomenon.
A family wearing masks and backpacks walks along an ash-covered road, among safety cones, moving away from the volcano.

A lahar can carry water, mud, rocks, trees, and other materials with enormous force.

2.20

Pyroclastic flows

  • Pyroclastic flows are an extreme hazard.
  • They are mixtures of extremely hot gases, ash, and volcanic fragments that can move rapidly.
  • The fundamental protective measure is not to be inside the threatened areas when these phenomena occur.
  • If the authorities order the evacuation of an exposed area, it must be carried out immediately.
A car with its headlights on moves slowly along an ash-covered mountain road under a heavy sky.

Never try to approach, watch, cross, or outrun a nearby pyroclastic flow, whether by vehicle or on foot.

2.21

Volcanic projectiles

Near certain volcanoes, blocks and fragments ejected during explosions can fall.

If a person is unexpectedly exposed to falling fragments and cannot evacuate immediately, they should seek available protection from impact while following emergency instructions.

Exclusion zones must be strictly respected. Seeking shelter does not replace evacuating areas declared dangerous.

2.22

Lava flows

If there is a lava flow:

Stay away,

respect the exclusion zones,

do not walk on lava that appears to have solidified,

do not try to cross a flow,

do not go closer to watch it,

do not enter threatened buildings or areas to recover belongings.

Lava can start fires, destroy infrastructure, and produce dangerous gases when it interacts with certain materials or bodies of water.

2.23

Volcanic gases

Volcanic gases can be dangerous even when there is no heavy ashfall.

Keep in mind that:

  • Some gases are irritants,
  • some can reach dangerous concentrations,
  • certain gases can build up in low-lying or poorly ventilated areas,
  • smell is not a reliable way to determine whether an environment is safe,
  • an N95, P2, or FFP2 respirator does not protect against toxic gases.

If the authorities warn of dangerous gas concentrations, the specific evacuation or shelter-in-place instructions must be followed.

Do not enter low-lying areas, caves, wells, confined spaces, or other places where gases could build up.

2.24

Do not carry out major cleanup while ashfall continues

While significant ashfall continues, the priority is not cleaning but protecting people and maintaining essential functions.

Continuous cleanup can:

  • Increase exposure,
  • resuspend particles,
  • waste protective equipment unnecessarialy,
  • force people to stay outdoors,
  • create a risk of falling.
A family —mother, father and a child— sitting on the sofa watches with concern as ash falls outside the window.

Extensive cleanup tasks should be carried out once conditions are appropriate and in accordance with the authorities’ recommendations.

2.25

If ash accumulates on the roof

A significant accumulation of ash can increase the load on a structure.

However, people must not automatically be sent onto the roof during an eruption to remove ash.

Climbing onto a roof can carry risks of:

Falling,

low visibility,

slippery surfaces,

respiratory exposure,

falling volcanic material,

structural collapse.

If there is concern about the weight of ash, follow the guidance of the authorities and the procedures already established.

Never enter or stay beneath a structure that shows signs of possible collapse.

2.26

Pets

During an emergency, pets must be kept under control.

When applicable:

Keep dogs on a leash or harness,

keep cats and other small animals in carriers,

prevent them from going outside during ashfall,

provide protected water and food,

prevent them from eating visibly contaminated food,

keep them indoors when it is safe to do so,

evacuate them together with those responsible for them when the plan and the authorities allow it.

Animals can react unpredictably to explosions, vibrations, smells, darkness, or noise.

2.27

Farm animals and large animals

If animals were evacuated as a precaution, they must not be brought back while the emergency continues.

If they remain in the area, the instructions of the veterinary, agricultural, and civil protection authorities must be followed.

Loose animals can be injured, enter more dangerous areas, block evacuation routes, cause accidents, or hinder emergency operations.

When possible and safe:

Keep them away from dangerous areas,

protect the water,

protect feed and forage,

reduce their exposure to ash,

keep them appropriately sheltered.

Their handling must follow the plan prepared in advance and the authorities’ instructions.

Releasing livestock or horses during an emergency must not be established as a general rule.

2.28

People with disabilities or reduced mobility

Those designated in advance must provide assistance to anyone who needs it.

Do not separate a person from:

  • Their mobility devices,
  • medications,
  • assistive devices,
  • communication items,
  • service animals,
  • other essential items.
A man wearing a mask pushes the wheelchair of a woman accompanied by an assistance dog, evacuating along an ash-covered street.

If a usual route is inaccessible, use the alternative provided in the plan.

Never leave alone a person who needs assistance to evacuate.

2.29

Children and dependent people

Families and those responsible for children or other dependent people must strictly apply their protection and reunification procedures.

During the emergency:

  • Keep the group organized,
  • prevent children from going outside unnecessarily,
  • stop them from playing with the ash,
  • make sure protective equipment is used correctly,
  • take a head count,
  • keep records,
  • apply the family reunification procedures agreed on in advance.
A mother sitting on the sofa writes in a notebook while caring for a baby and a child by the window.

Family members must not be allowed to enter evacuated or restricted areas on their own initiative to look for people.

2.30

If electricity is interrupted

Use flashlights or other safe emergency lighting systems.

Take extra precautions with:

Candles,

open flames,

generators,

fuels,

damaged electrical installations.

Portable generators produce carbon monoxide and must never be used inside buildings, garages, or other closed or insufficiently ventilated spaces.

2.31

If communications are interrupted

If mobile phone service or internet fails:

Use a battery-powered or hand-crank radio,

use the alternative means already planned,

keep the group together,

avoid moving around solely to look for signal,

apply the family or community plan already established.

Phone networks can become overloaded during an emergency. When possible, use text messages: they require fewer network resources than long calls.

2.32

Avoid rumors and misinformation

During a crisis, old photographs, videos of other volcanoes, audio with no identifiable source, and false evacuation orders can circulate.

Before sharing information, verify that it comes from:

  • Official monitoring agencies,
  • civil protection authorities,
  • emergency services,
  • competent government authorities.
A magnifying glass over a phone screen shows an image of an erupting volcano with a warning symbol, representing the verification of information.

Every perons, family, or community must avoid unintentionally contributing to the spread of false information.

2.33

Do not return to an evacuated area

Even if ashfall decreases, a visible eruption column disappears, or the activity seems to have ended, do not return to an evacuated area until the authorities allow it.

The following may persist:

New eruptive episodes,

lahars,

gases,

fires,

unstable structures,

damaged roads,

fallen power lines,

water contamination,

other secondary hazards.

2.34

Fundamental principle during an eruption

During a volcanic emergency, decisions must be based on the specific threat, location, and official instructions, not solely on the volcano’s appearance.

The priorities are:

  • PROTECT LIFE.
  • FOLLOW EVACUATION ORDERS.
  • SHELTER IN PLACE WHEN THAT IS THE OFFICIAL INSTRUCTION.
  • REDUCE EXPOSURE TO ASH.
  • STAY AWAY FROM EXCLUSION ZONES.
  • AVOID CHANNELS AND AREAS THREATENED BY LAHARS.
  • ASSIST PEOPLE WHO NEED HELP.
  • STAY INFORMED THROUGH OFFICIAL SOURCES.
A grandmother, a child drawing an evacuation route to a house with crayons, and a mother with a baby, gathered at a table in a shelter next to an emergency backpack and a radio.

Final reminder

  • Stay calm.
  • Activate the family or community plan.
  • Listen to the official instructions.
  • If an evacuation is ordered, evacuate without delay.
  • Use the official routes.
  • Do not go back for belongings.
  • If you are told to shelter in place, stay inside the building and reduce the entry of ash.
  • Use appropriate respiratory and eye protection when you must be exposed to ash.
  • Remember that particulate respirators do not protect against volcanic gases.
  • Give special protection to children, older adults, people with disabilities, and people with respiratory conditions.
  • Keep animals protected and under control.
  • Avoid driving unless necessary.
  • Stay away from channels and areas threatened by lahars.
  • Do not go near the volcano.
  • Do not enter exclusion zones.
  • Do not interpret a pause in activity as the end of the emergency.
  • Do not carry out dangerous cleanup tasks while significant ashfall continues.
Children's-drawing-style illustration: a hand guides a small toy car along a green dotted path leading to a house with the sun, clouds and a tree.

And, most importantly:

DO NOT RETURN UNTIL THE AUTHORITIES HAVE AUTHORIZED IT.

IF THE AUTHORITIES ORDER AN EVACUATION, DO SO IMMEDIATELY AND FOLLOW THEIR INSTRUCTIONS.

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